Delivery & Returns

IN A NUTSHELL, WE SHIP WORLDWIDE ALONG WITH EASY RETURNS [QUITE RIGHT TOO]

Our super speedy team will get your parcel packed, picked, and sent off to you as quickly as possible...it is our mission, and we chose to accept it! 

Delivery to Mainland UK

Standard Delivery (48 hours ) £0.00....it's complimentary...on us...Yipeee!!!! 
Express Delivery ( Next Day ) £3.953.95

Monday - Friday: All we ask is that you place your order by 12.00 for same-day despatch.

Delivery to EU & international

EU DHL Standard Tracked European Delivery - £8.00
EU Express Tracked European Delivery - £12.00

Order by 12.00 and your parcel will be shipped the same day. 
Typically, orders are delivered within 2-7 days of placing your order

Standard Rest Of The World International Delivery - £18.00
Express Rest of The World - £28.00


Order by 12.00 and your parcel will be shipped the same day. Typically, orders are delivered within 2-7 days of placing your order.

Missed the cut-off time and need a super-duper urgent delivery??....give us a call on 0044 203 189 1691 or email mail@sostter.com and we will do everything we can to help. Hoorah. 

Duties + Sales Tax

All countries outside of the UK are shipped on a DDU (Delivery Duty Unpaid) basis, meaning that taxes and duties are not included in the final price.

Please note that duty and sales taxes paid are not refundable by us when returning your item.

RETURNS + REFUNDS

Only when you, the customer is happy, can we be, and we know that sometimes it just doesn't work out. That's not a problem, we know that's just how the cookie crumbles. All we ask if that your refund complies with our Terms and Conditions

Ok, so you have decided that you are not completely overjoyed with your new purchase. That's ok. If you are UK based you are protected by the Consumer Rights Regulations Act 2013 and as law abiding citizens we will refund or exchange (where stock is available) any unused products at any time during the period from our despatch confirmation to the end of 14 days after the day on which you receive the products.

Please post your bag back in its original condition, including your Sostter packing list that was sent in the box with your order.

Returning items will be at the cost of the customer. Please be sure to ship the package with a carrier that can provide tracking and insurance...just in case. 

EXCHANGES

If you LOVE your new Sostter goodies but think you might have picked the wrong colour or even the wrong product, then we'd be chuffed to exchange it for you. Please ping us a message and we will sort it out for you.