Refund policy

RETURNS + REFUNDS

Only when you, the customer is happy, can we be, and we know that sometimes it just doesn't work out. That's not a problem, we know that's just how the cookie crumbles here at Sostter. All we ask if that your refund complies with our Terms and Conditions

Ok, so you have decided that you are not completely overjoyed with your new purchase. That's ok. If you are UK based you are protected by the Consumer Rights Regulations Act 2013 and as law abiding citizens we will refund or exchange (where stock is available) any unused products at any time during the period from our despatch confirmation to the end of 28 days after the day on which you receive the products.

Once the product arrives back with us, you will be notified, and your return will be processed with due haste! Returning items will be at the cost of the customer. Please be sure to ship the package with a carrier that can provide tracking and insurance...just in case. 

EXCHANGES

If you LOVE your new Sostter goodies but think you might have picked the wrong colour or even the wrong product, then we'd be chuffed to exchange it for you. Please ping us a message and we will sort it out for you.