Delivery and Returns


Once your order has been successfully placed, you will receive a confirmation email. Please double check that all details are correct as its super tricky to change a delivery address once your lovely new bag is up and away with one of our lovely carriers. We do our very best to process and ship orders within 2 working days. If you have any questions, you can reach out to our Customer Service and we will be delighted to help.

We ship worldwide via international couriers

Delivery to Mainland UK

Standard Tracked Delivery £4.95  

EU Delivery

Standard Tracked European Delivery - £10.00

Rest of the world

Standard Rest Of The World International Delivery - From £24.00

Duties + Sales Tax

All countries outside of the UK are shipped on a DDU (Delivery Duty Unpaid) basis, meaning that taxes and duties are not included in the final price.

Please note that duty and sales taxes paid for shipping outside of the EU are not refundable by us when returning your item.


Only when you, the customer is happy, can we be, and we know that sometimes it just doesn't work out. That's not a problem, we know that's just how the cookie crumbles. All we ask if that your refund complies with our Terms and Conditions

Ok, so you have decided that you are not completely overjoyed with your new purchase. That's ok. If you are UK based you are protected by the Consumer Rights Regulations Act 2013 and as law abiding citizens we will refund or exchange (where stock is available) any unused products at any time during the period from our despatch confirmation to the end of 14 days after the day on which you receive the products.

Please post your bag back in its original condition, including your Sostter packing list that was sent in the box with your order.

Returning items will be at the cost of the customer. Please be sure to ship the package with a carrier that can provide tracking and insurance...just in case. 


If you LOVE your new Sostter goodies but think you might have picked the wrong colour or even the wrong product, then we'd be chuffed to exchange it for you. Please ping us a message and we will sort it out for you.