All sellers agree to abide by the local and EU laws. Sostter aims to make it easy for sellers to comply with the legislation, however, all compliance is the responsibility of the seller.
Sellers are responsible for their offers. This concerns all legal matters that are required for a contract on the Internet. In particular, general information obligations in distance selling, a right of withdrawal, conditions of sale, truthful article or service description and delivery conditions. As far as Sostter assists in the compilation of these texts, this is done without any liability whatsoever.
Sellers must clearly state in their shop announcement their minimum order quantity (or minimum order value), production time, delivery terms, return policies, and average shipping costs. Information that is different for particular products must be stated in the product description. Each order has to be confirmed by a Seller before payment is taken. During the confirmation Sellers must provide the exact shipping costs and ship by date, and thereafter must post items purchased within promised terms.
All purchases must be shipped by liable delivery services and tracking info should be provided unless different is agreed in writing (e.g. email) with the buyer.
Sostter will release the total order value (minus applicable fees) to the Seller’s bank account on file, as early as two (2) business days, once the following conditions are met:
The Seller has entered the valid shipment tracking code for the order.
Sostter has received payment for the full order from the Buyer.
If a Buyer issues a chargeback through their credit or debit card company because their order was “Received – Not as Described”, Sostter reserves the right to recoup any funds associated with the order from the Seller. Before doing so, Sostter will reasonably attempt to contact the Seller to resolve the issue. The following are some examples of “Received – Not as Described” scenarios:
The item(s) received is a different colour, model, version, or size.
The item has a different design or material.
The Seller failed to disclose the fact that an item is damaged or is missing parts.
Buyer did not receive the number of items as listed on the order.
The condition of the item is misrepresented.
Seller’s terms usually define minimum order quantity (or minimum order value), production time, delivery terms and return policies. Seller’s terms are different for each seller/brand and set by the sellers themselves.
Please be sure when placing your order that you meet the minimum requirement for each Seller. We advise placing a separate order for each Seller. As you add items to your cart while shopping for a Seller, you will be shown whether you are meeting their minimum order amount or not.
To help set expectations, please check the average lead times for the Seller. You can find this info in the Seller’s profile.
After the order is placed on Sostter.com you will receive Order acknowledgement e-mail. After the Seller confirms the received order, there might be additional shipping costs added or deducted from the order. And we will send you an order confirmation email with final purchase total and due date. The due date is set according to ship by date set by the Seller. If you choose to pay by card payment method, your card on file will be charged the date the order is indicated as shipped. If you’ve chosen to pay via PayPal or Bank transfer you have to make a payment by the date stated in your invoice.
All payments due shall be paid to Sostter in EUR not later than it is stated in the applicable invoice. Late payments shall bear interest at the rate of one and one-half percent (1.5%) per month or, if lower, the maximum rate allowed by law.
All Products are delivered F.O.B. Seller’s place of shipment. We only accept sellers with the EU member state as their place of shipment.
Seller will use reasonable commercial efforts to ship Products on the agreed-upon ship dates, consistent with its then-applicable lead time requirements. In addition to the price, Buyer will pay all charges, including without limitation transportation charges, insurance premiums, and shall be responsible for all taxes, duties, costs of compliance with export and import controls and regulations, and other governmental assessments if applicable.
Returns Policy and Missing / Damaged products
Sellers are expected to outline return process and details on their account page on the Sostter.com.
Sellers are directly responsible for following up on missing/damaged products. In order to report the issue, please contact Sostter at support@Sostter.com at earliest convenience. All missing or damaged items must be submitted within 14 days of the shipment being received.
Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage.
If you find yourself in a dispute with a Buyer or Seller, about any issue related to a transaction on Sostter, you may contact our support team at info@Sostter.com. Sostter will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. Sostter has no obligation to resolve any disputes.
Cancelling a transaction
If you purchased incorrect items, ordered too much, or bought from the wrong brand, we can help you with a partial or full cancellation of your order. However, out of respect for our Sellers, many of which lovingly craft their products by hand, we require that you reach out within 24 hours of placing the order so that they do not get started fulfilling the order before you cancel.
Note: Once the order has shipped, we cannot cancel the order.