In a nutshell, we ship worldwide [free UK shipping - quite right too]

Order Processing

Orders are processed and shipped out Monday through Friday, excluding holidays. All we ask is that you place your order by 12.00 for same-day despatch. Missed the cut-off time and need a super-duper urgent delivery??....give us a call on +44 203 189 1691 or email info@sostter.com and we will do everything we can to help. 

Our super speedy team will get your parcel packed, picked, and sent off to you as quickly as possible...it is our mission, and we chose to accept it! All Sostter products are delivered in a protective dust bag.

During times of high order volume (such as Christmas and Sale periods), dispatch times may be extended. We make every effort to process your order quickly, however we ask for your patience as it may take slightly longer than usual. If you experience delays with an order, please contact our Customer Care Team for assistance on +44 203 189 1691 Monday to Friday, 11am - 5pm (UK time) or Email info@sostter.com 

Shipping & Delivery

Sostter ships to 75 countries worldwide. Please note that unfortunately, our nominated delivery services cannot currently deliver to BFPO, PO Box or Freight Forwarding addresses.

- UK

Enjoy complimentary standard delivery - Hooraaahh!!!

Express delivery when ordering before midday: £3.95

Orders to the UK are dispatched with DHL or Royal Mail and will take 3-5 business days for standard delivery and 1-2 business days for express delivery. 
Need your order quickly? Select the Express Shipping option at checkout. 

- Europe & International

Delivery to Channel Islands and within Europe (excluding UK): £12.00
Delivery to rest of the world: £18.00
Orders for delivery to Europe or the USA will take 3-5 business days, deliveries to other international countries will take up to 7 business days.

Express shipping is available on your order. Select your preferred option at checkout.

For customers outside the UK the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.

Due to recent customs regulations in Italy for items coming from the UK, it is now mandatory for you to provide identification to Italian customs before your package can be released for delivery.

For customers outside the UK, the website will show prices excluding UK sales tax. Import duties and taxes are not included in the item price or shipping. You are responsible for these charges, which will be collected by the carrier upon delivery. To know the additional costs, please contact your local customs office before purchasing.

International orders that are outside of the UK and EU may be subject to additional local taxes or duty fees which are not included in the total cost of your purchase. These additional costs will need to be paid in cash or by cheque upon delivery. You will be contacted by your local customs office prior to delivery. Please note that local taxes may not be refundable for non-UK customers who wish to return items.

- Delivery Times

Delivery times are approximate and Sostter cannot be held responsible for delays during busy periods, customs clearance delays, or other unforeseen circumstances, which may delay delivery.

Sale: Please note that during busy sales periods delivery may be delayed.

- Taxes & Customs

We include the cost of customs and duties in your order, so you will need to pay for these charges upon your order's arrival. You will be contacted by your local customs office prior to delivery. Please note that local taxes may not be refundable for non-UK customers who wish to return items.

Returns 

Only when you, the customer is happy, can we be, and we know that sometimes it just doesn't work out. That's not a problem, we know that's just how the cookie crumbles.

We accept returns for all full-price items that reach us within 14 days of the original delivery date and all sale items that reach us within 7 days of the original delivery date. 

Please return all products in their original condition and packaging along with the original packing list. Please contact us if you require a replacement packing list as any order returned without one will be rejected [ sorry about that but our lovely warehouse team will not be able to identify your return without it ]

At the moment, we do not offer free returns for all orders. Please note that it is the responsibility of the purchaser to cover the cost of the return shipment to the UK to the address on the packing list.

Exchanges

If you LOVE your new Sostter goodies but think you might have picked the wrong color or even the wrong product, then we'd be chuffed to exchange it for you. Please ping us a message and we will sort it out for you.

Refunds

Our lovely customer service team will always endeavor to process all refunds as swiftly as possible. We will issue a refund for the full amount paid for the products (excluding shipping charges) within 7 days of Sostter receiving, inspecting, and approving the returned products. Any problems, ping us a message 

Please note that refunds can only be processed to the original payment method. Sostter cannot guarantee how long it will take for a refund to show on your account, as this is controlled by the card issuer.